Job Description

Wellness Coach

Wilkes Family YMCA - Wilkesboro, NC 28697 Wilkes Express - North Wilkesboro, NC 28697 End Date 10/09/2026

Overview

Salary Range $11.00 - $12.00 Hourly Position Type Part Time Job Shift Variable

Description

The Wellness Coach is responsible for increasing membership growth and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships, as well as connecting and engaging members, serving as the primary point of support for members who utilize the wellness center and maintaining a clean and safe exercise environment. The Wellness Coach will partner with the Member Experience Representative to create a welcoming, safe and seamless connection experience for new members seeking to develop and maintain healthy lifestyle habits.

Schedule varies.

ESSENTIAL FUNCTIONS:

• Perform new member uFit sessions in accordance with YMCA of Northwest North Carolina protocol. This could include instructing members in training procedures and exercise techniques.
• Provide individual supervision and encouragement during new members' uFit sessions.
• Track new members in their wellness program and schedule follow up appointments.
• Assist all members on equipment, answering questions and demonstrating proper use.
• Ensure health / medical consent form is properly completed prior to a scheduled appointment; ask member about any health concerns as they may be related to exercise program recommendations.
• Remain alert to the overall activity in the wellness center, enforcing wellness center policies and guidelines.
• Maintain a clean and safe exercise environment. This can include eliminating floor clutter, wiping down equipment and organizing weights to reduce potential hazards.
• Report equipment problems to Wellness Director and place "out of service" signs according to YMCA of Northwest North Carolina protocol.
• Know and follow YMCA of Northwest North Carolina and facility-specific risk management and emergency procedures.
• Refrain from endorsing or encouraging unproven "fad" regimens; refrain from diagnosing injuries, offering medical advice and dispensing or endorsing any and all commercial health products, especially nutritional supplements, vitamins, performance enhancing substances and pain relievers.
• Communicate daily with Member Experience Representative regarding new member uFit appointments; schedule new member uFit appointments and determine next steps to reschedule missed appointments.

Qualifications

• High school diploma or general education degree (GED) required; college degree preferred (exercise science, physical education, exercise psychology or related field); or one to three months related experience and/or training; or equivalent combination of education and experience
• Computer skills and the ability to learn appropriate computer programs related to the position
• Ability to lift 50 pounds
• Excellent customer service skills
• Strong member engagement skills; outgoing personality and a desire to be helpful to others
• Must be able to stand for the majority of shift
• Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire
• Other YMCA-required training and certifications, as applicable

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